Welcome to Enigma Essence, operated by Enigma Essence with its registered office at 5/17 Shreekrupa Prasad Co-op. HSG. Society, S.V. Road, Behind SONY MONY, Vile Parle West, Mumbai-400056, Maharashtra, India. Enigma Essence is a premier destination for exquisite fashion jewelry catering to both men and women. By accessing and using our website, you agree to the following Terms & Conditions.

1. Introduction

1.1. Agreement to Terms

By using Enigmaessence.in, you signify your agreement to be bound by these Terms & Conditions. This electronic record is generated by a computer system and does not require physical or digital signatures.

1.2. About Us

Enigma Essence is dedicated to offering a curated collection of artificial jewelry for both men and women. Our platform serves as a gateway to sophistication, allowing you to explore and purchase our exclusive offerings seamlessly.

2. Our Contract

2.1. Order Confirmation

By placing an order for our product(s), you are making an offer to purchase from us. You will receive an email confirming the receipt of your order, which will include the details of your purchase (referred to as the “Order Confirmation Email”).

2.2. Binding Agreement

The receipt of your order does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

3. Our Business Model

3.1. Personal Use Only

You agree to use your account for the purchase of products for personal use only. This website operates on a Business-to-Consumer (B2C) model, meaning all products and services offered are intended for end consumers only.

3.2. Restrictions

By using this website, you agree that you are a consumer purchasing for personal use and not for resale or commercial purposes. We reserve the right to deny access, terminate accounts, modify content without prior notice, or refuse orders that we suspect are intended for resale or are not in line with our B2C business model.

4. Pricing and Payment

4.1. Online Platform

You agree, understand, and acknowledge that the website is an online platform that enables you to purchase products listed on the website at the price indicated therein at any time from any location.

4.2. Price Listing

All the prices of the products on Enigmaessence.in are listed in Indian Currency and are inclusive of applicable taxes. We reserve the right to change the prices of our products at any time without prior notice.

4.3. Payment Terms

Payment for all orders must be made in full before the order is processed and shipped. We accept payment via Razorpay or Stripe.

5. Refunds

5.1. No Refund Policy

We follow a no-refund policy. Once the payment is done, it will not be refunded under any circumstances.

6. Description Accuracy

6.1. Product Descriptions

Enigma Essence attempts to be as accurate as possible in describing the products displayed on the website. However, we do not guarantee that the descriptions are accurate, complete, or error-free.

7. Delivery

7.1. Delivery Timeline

The delivery of the product will be made within 7 days from the date of placing the order. We will provide you with tracking details upon request.

7.2. Delivery Charges

7.2.1. Delivery within Mumbai
Orders up to Rs. 3000: Delivery Charges will be Rs. 50.
Orders above Rs. 3000: No Delivery Charges.

7.2.2. Delivery within Maharashtra (outside Mumbai)
Orders up to Rs. 3000: Delivery Charges will be Rs. 100.
Orders above Rs. 3000: No Delivery Charges.

7.2.3. PAN India Delivery (outside Maharashtra)
Orders up to Rs. 7000: Delivery Charges will be Rs. 150.
Orders above Rs. 7000: No Delivery Charges.

8. Indemnity and Release

8.1. Indemnity

You agree to indemnify and hold harmless Enigma Essence, its owners, affiliates, agents, and employees from any claims, demands, or actions, including reasonable attorney’s fees, made by any third party or penalties imposed due to or arising from your breach of these Terms & Conditions or any incorporated documents, or your violation of any law, rules, regulations, or third-party rights.

8.2. Release

You expressly release Enigma Essence, its owners, affiliates, agents, employees, and representatives from any costs, damages, liabilities, or other consequences resulting from the actions or inactions of vendors. You also waive any claims or demands you may have in this regard under any statute, contract, or otherwise.

9. Children

9.1. Age Restriction

Use of the website is available only to persons who are 13 years and above. Anyone under the age of 13 may use Enigmaessence.in only with the involvement of a parent or guardian. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.

10. Trademarks

10.1. Intellectual Property

All trademarks, service marks, logos, and trade names displayed on this website are the property of Enigma Essence or their respective owners. You are not permitted to use these trademarks without the prior written consent of Enigma Essence or the respective owners. Unauthorized use of any trademarks or other materials is strictly prohibited and may violate trademark laws under Indian jurisdiction. All rights are reserved by Enigma Essence and the respective trademark owners.

11. Disclaimer

11.1. User Responsibility

You agree that you are accessing this portal’s services and engaging in transactions at your own risk. Exercise caution and careful judgment before proceeding with any transactions on the website.

12. Use of Third-Party Services

12.1. Third-Party Interactions

When you use Enigmaessence.in, you may also be using services of third parties, which may include, but are not limited to, packers, shipment companies, wireless carriers, or mobile software. We perform due diligence before collaborating with these third parties; however, we assume no responsibility for their actions. We are not liable for any damage or loss caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

13. Due Diligence

13.1. User Responsibility

Users are responsible for conducting their own due diligence before making any decisions based on the content or services provided on Enigmaessence.in. Seek independent advice and verification before proceeding with any transactions or relying on any content provided.

14. Ownership of Website Contents

14.1. Content Ownership

Enigma Essence holds ownership of the web content, comments, reviews, feedback, suggestions, complaints, and customer interactions. Enigma Essence is also the owner of the social media page Enigmaessence.in. Your access is limited to the scope granted by Enigma Essence during the purchase of products.

15. Privacy and Confidentiality

15.1. Data Security

The security of your Personal Data is paramount to us. The personal information or data provided to us by you during the course of usage of Enigmaessence.in will be treated with strict confidentiality and in accordance with applicable laws and regulations. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

16. Governing Law

16.1. Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

17. Force Majeure

17.1. Non-Liability for Delays

We shall not be liable for any delay in the performance or non-performance of our obligations due to circumstances beyond our control. This includes, but is not limited to, acts of God, war, civil disturbances, riots, strikes, lockouts, governmental or parliamentary restrictions, pandemics, import or export regulations, exchange control regulations, accidents, or transportation unavailability or delays.

18. Termination

18.1. Right to Terminate

Enigma Essence reserves the right to terminate or suspend your access to and use of the Website without notice if it deems fit. Any such termination will be without any liability to Enigma Essence and does not cancel your obligation to make payments of any dues for products already ordered from the Website.

19. Changes to Policy

19.1. Policy Amendments

Enigma Essence reserves the right to make changes to these Terms & Conditions from time to time. You are advised to review these Terms & Conditions periodically for any updates. Changes to these Terms & Conditions are effective upon posting on this website.

20. Contact Us

20.1. Customer Support

If you have any questions or concerns about these Terms & Conditions, please contact us at:

Phone: +919619805651
Email: vayajaydev@gmail.com